Caught in a conundrum? Bob is always keen to sit down and have a chat, but in the meantime, here are some answers that might just fit the bill.

Where does Bob find all these amazing shoes?

From each of the four corners of the globe, Bob searches high and low to bring you the very best in footwear from countries such as Italy, Spain, Brazil and Turkey.

How do I know which size to choose?

We understand that shoe sizes can vary from style to style and brand to brand. Bob has developed a range of tools to help you get it right the first time round. Click here for our size guide.

How fast will I get my shoes?

Bob ships with Startrack, Australia’s premier express delivery service. We aim to get your new shoes to you within a couple of business days (unless of course you live in a remote area). Read more about our fast shipping here.

What happens if I don’t like the new shoes I just received?

Bob wants you to be completely happy and is pleased to offer an easy returns process. Click here for more details.

There’s a problem with one of my shoes - what do I do?

Sorry to hear that! Please read up on our returns policy here - and we’ll have you right as rain in two shakes of a lamb's tail.

I’ve got my eye on that cool pair of boots that are now marked as Final Sale. What’s the story, Bob?

From time to time, Bob offers incredible deals on certain products but items marked as Final Sale are unable to be returned or exchanged unless they exhibit a major defect.

I live close to one of your stores. Can I return my online purchase in-store?

Unfortunately not - Bob needs you to follow our online return policy here.

I have seen the same shoe on another site cheaper. Does Bob price match?

Bob runs a tight ship offering very competitive prices and the best service in town. We don’t price match - however we invite you to join our mailing list and be first in line for our seasonal sales and promotions.

Any tips for looking after my new pair of shoes?

Of course, Bob has you covered! Check out our handy shoe care tips here.

Can I still visit your stores?

Well of course you can! Bob loves seeing his customers in the real and would love you to visit us at any of our 3 convenient locations listed here.

Who is Bob? Is Bob real?

Are you kidding!? Did you really just ask that!? Of course I’m real!! Click here for the whole nine yards, the kitchen sink and all the dirty laundry..

Did we miss something?
Bob is waiting to hear from you! Click here.